Spring 2022 Agenda - New Orleans

Patient Engagement

• Dialogue: Closed Loop Model - Feedback driven patient experience vision that need input Jeff Logan – SVP Patient Experience, Providence Health; Sarah Lovell – VP, Providence Health

• Expert Panel: Role of Technology in Patient Experience - Moderator: Keith Eggert - VP RCM, University of Miami Panel: Mel Eislele – VP Rev Cycle, Adventist; Heather Dunn – VP Rev Cycle, Vanderbilt; TBD– VP Rev Cycle, TBD

• Data Output: Don’t Ask – Impact of Stopping POS Collections (Update on survey data on how patients want to pay) - Kelly Kloekler – VP RCM, UT Southwestern

Automation

• Automation Experience Sharing: What is working and not working - Moderator: Ben Reigle

  • Hear from leaders what they are doing and share survey results All Provider Leaders Share

• Automation: Tangible Ideas to take away - Moderator: Ben Reigle

  • Talking ideas from the group and turning them into real action items